Privacy Policy

1. Who we are

This website, penangproperty.com.my, is operated by Zac Ong (REN 64593), a registered real estate negotiator with PropNex Realty Sdn Bhd, Penang. References to “we”, “us”, or “our” in this policy refer to the operator of this website.

We are committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).

2. What data we collect

We may collect the following personal data when you interact with this website:

• Name and contact number (when you message us via WhatsApp)
• Property preferences and search criteria (shared voluntarily in conversation)
• Browser type, device type, and pages visited (via analytics, if enabled)
• IP address (collected automatically by hosting infrastructure)

We do not collect payment card numbers, NRIC/passport numbers, or any sensitive personal data as defined under the PDPA.

3. How we use your data

Your data is used solely to:

• Respond to your property enquiries
• Match you with suitable Penang properties based on your stated criteria
• Send you relevant property updates (only if you have opted in)
• Improve the content and usability of this website

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. WhatsApp communications

When you contact us via WhatsApp (+60 10-566 6924), your message and phone number are received and stored within WhatsApp. Please refer to WhatsApp's own Privacy Policy for details on how they handle your data. We use WhatsApp solely to communicate with you about your property enquiry.

5. Data retention

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. WhatsApp conversation histories are retained within the WhatsApp platform subject to their policies.

6. Your rights under PDPA 2010

You have the right to:

• Access personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent for us to process your data
• Request that we stop using your data for direct marketing

To exercise any of these rights, contact us via WhatsApp or email at the details on our contact page.

7. Cookies and analytics

This website may use cookies and analytics tools to understand how visitors use the site. No personally identifiable information is collected through analytics. You can disable cookies in your browser settings at any time.

8. Third-party links

This website may contain links to third-party websites (developer sites, portals, news articles). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

10. Contact us

For any privacy-related enquiries, please contact Zac Ong via our contact page or WhatsApp at +60 10-566 6924.